Last updated: June 24, 2026
1. Our Commitment
We want you to be satisfied with your purchase. This Refund Policy outlines when and how refunds are issued for products and services purchased through sitiosi.com.
2. Ready-Made Plugins
Because our plugins are digital products delivered immediately upon purchase, all sales are generally final. However, we will issue a full refund within 14 days of purchase if:
- The plugin does not function as described on the product page.
- The plugin has a critical bug that prevents its core functionality from working, and we are unable to resolve it within a reasonable time.
- The plugin is fundamentally incompatible with the current stable version of WordPress or WooCommerce and was not disclosed at the time of purchase.
Refunds will not be issued for:
- Change of mind after purchase.
- Incompatibility caused by third-party plugins, themes, or custom code.
- Lack of technical knowledge to install or configure the plugin.
- Issues arising from modifications made to the plugin code.
3. Custom Plugin Development
For custom development projects, the following applies:
- Deposit: Any deposit paid before development begins is non-refundable once work has started.
- Milestone payments: Payments made upon delivery of agreed milestones are non-refundable.
- Final payment: If the delivered plugin does not meet the agreed written specifications, we will make reasonable efforts to correct it at no additional cost before any refund is considered.
- If we are unable to deliver a functional plugin meeting the agreed specifications after reasonable attempts, a partial or full refund of the final payment may be issued at our discretion.
4. How to Request a Refund
To request a refund, please contact us at info@sitiosi.com within the applicable period, including:
- Your order number or receipt.
- A description of the issue you experienced.
- Screenshots or details to help us understand the problem.
We will respond within 3 business days and work to resolve your issue promptly.
5. Refund Processing
Approved refunds are processed through the original payment method:
- Paddle: Refunds are handled by Paddle as our Merchant of Record and typically appear within 5–10 business days.
- Mercado Pago: Refunds follow Mercado Pago's standard processing times.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Purchases made before any change are subject to the policy in effect at the time of purchase.
7. Contact
For refund requests or questions, contact us at info@sitiosi.com.